every piece comes with a 24-month warranty against manufacturing defects, from the date of purchase.

the warranty does not cover chains and their links, earring posts, clasps or damage to gemstones, nor wear, loss or damage from accidents or improper use. where a fault falls outside the warranty, we offer to repair the piece for a quoted fee.

to use the warranty, write to hello@elinalans.com with your order number, a short description and photos. we examine each piece and tell you how it can be repaired.

this warranty is in addition to your legal guarantee of conformity, which lasts at least two years and is not affected by it.

each piece is made by hand and each stone is natural, so your piece may differ slightly from the photographs.

how to look after your piece: care